T&c

1. General Terms and Binding Effect

These Terms govern your access to and use of the Xhjili platform (the "Website"). By opening an account or using the services, you agree to be bound by these Terms in full. If you do not agree, you must not proceed.

2. Eligibility and Jurisdiction

You must be at least 18 years old or the age required by law where you reside, whichever is higher. The Company may apply territorial restrictions and suspend or deny access accordingly. The following jurisdictions are excluded from opening or funding an account and are subject to change at the Company’s sole discretion: Afghanistan, Belarus, Bulgaria, Cote d’Ivoire, Curacao, Cyprus, Estonia, Iran, Iraq, Israel, Lithuania, Malta, Moldova, North Korea, Russia, Spain, Ukraine (including Crimea), the United Kingdom and the United States. You must periodically review the Terms to confirm your location is not within an Excluded Jurisdiction. If you reside in or are physically located in an Excluded Jurisdiction, you must immediately cease using the Website and close any existing account.

3. Your Account

  1. Account creation and ownership — Access to all features requires a personal account opened in your own name. Only one account per person, address, telephone number/email address, and IP address is allowed. Duplicate accounts may be terminated and all related activity voided.
  2. Account confidentiality — You must keep your login credentials confidential. You are solely responsible for all activity conducted through your account. We are not liable for any unauthorized use stemming from disclosure of credentials.
  3. Account transfers — You may not sell, transfer, or otherwise assign your account or the rights or benefits attached to it. Prohibited transfers include ownership, winnings, deposits, bets, and related advantages.
  4. Account updates — You must maintain accurate registration information and promptly update us of any changes.
  5. Account security — Use of a third party login or credentials by another person is not permitted and may result in account suspension or termination.
  6. Account deletion — You may request closing your account through customer support. Closing is permitted only if there is no positive or negative balance and no active withdrawal requests. If there is a balance or pending withdrawal, funds will be handled in accordance with the Terms and outstanding requests must be resolved prior to closure.
  7. Self-exclusion — The Website supports self-exclusion requests. A request may be submitted to customer support; closure conditions described above apply.
  8. Right to refuse or close — The Company reserves the right to refuse to open an account or to close an existing account without notice or justification where permitted by applicable law or governance requirements.

4. Warranties and Representations

  1. General warranties — By opening and using an account, you warrant that you act on your own behalf, are a competent and law-abiding individual, and understand there is a risk of monetary loss.
  2. Prohibited sources — You warrant that funds originate from lawful sources and that you have not engaged in collusion with other customers.
  3. Account integrity — You warrant that the payment methods used are owned by you or authorized for your use, and that you will not use funds obtained illegally.

5. Identity Verification and Documentation (KYC)

  1. Information requests — You must provide information reasonably required to verify identity, residence, and ownership of funds, including certified ID documents and payment histories for up to 12 months, within 10 days of request.
  2. Processing times — The standard verification process aims to complete within one business day, subject to compliance checks and regulatory requirements.
  3. Additional checks — The Company may perform further checks or obtain third‑party confirmations to verify identity, age, and residency before and after deposits or withdrawals.

6. Funds, Deposits and Withdrawals

  1. Payment processing — Financial operations related to your account are processed by the Company or a designated third party. Deposits and withdrawals are facilitated through available payment methods and, where feasible, withdrawals are made using the same method used to fund the account.
  2. Account balance — The account balance is not a bank balance and earns no interest. It is not insured or backed by any bank guarantees.
  3. Debit authorization — By depositing, you authorize debiting any applicable dues or fines associated with activity in your account and agree to refrain from chargebacks; you will reimburse the Company for costs arising from any chargebacks or recalls.
  4. Deposit limits — The Company may set minimum and maximum deposit limits at its discretion.
  5. Refunds — Refunds for deposits (including bonuses) are generally not available after processing. Withdrawal requests may be submitted via the personal account or through support channels. A refund request must be made within 24 hours of the transaction, or within 30 days if another person (including a minor) accessed the account. Refunds are subject to the payment method’s processing times (typically 1–5 days) and may be withheld until the user’s identity is satisfactorily established. Documentation of identity and payment method ownership may be required, and failure to provide requested documents within 10 days may result in refund denial and account forfeiture.

7. Security, Privacy and Compliance

  1. Security measures — Access to the Website employs encryption for sensitive data and rigorous login controls. You must not bypass security measures or allow unauthorized access.
  2. Data protection — We process personal data in accordance with our Privacy Policy. We may amend the Privacy Policy from time to time and may disclose information to authorities in relation to money laundering, fraud, and other legal obligations where required by law or regulation.
  3. Responsible data handling — You agree to provide accurate information and to notify us of changes to registration data promptly.

8. Promotions and Bonuses

Promotional campaigns offered on the Website may be subject to separate terms and conditions. In the event of any inconsistency between these Terms and campaign terms, the campaign terms shall prevail. Promotions are bound by wagering requirements, expiry times, and eligibility criteria specified in the applicable promotional terms.

9. Changes to Terms; Language and Prevailing Version

The Company may amend these Terms from time to time. Updated terms will be published on the Website and may become effective immediately or on a stated effective date. Continued use after changes constitutes acceptance of the revised Terms. The binding version of these Terms is the English version; translations are provided for convenience only and shall not prevail in the event of inconsistency.

10. Support, Contact and Communications

For assistance, you may contact Customer Support through the channels made available on the Website. The Website may send service communications and information about your account; such notices form part of these Terms and your account relationship with the Company.