Scope and purpose
Xhjili is committed to responsible gambling. This Self-Exclusion Policy sets out the options available to players to pause or restrict activity on the Xhjili platform, and the procedural steps to implement them.
Definitions
- Time-Out: A temporary restriction of access to the Xhjili platform for a user-specified period.
- Self-Exclusion: An extended restriction during which activity on the Xhjili platform is blocked for a defined duration.
Time-Out
Time-Out enables a short break from gambling. Once initiated, the user cannot deposit, withdraw funds or access any products for the selected period. The available periods are shown in the users account management area. Time-Out ends automatically at the end of the selected period and the account may be used again upon expiry.
Self-Exclusion process
To commence self-exclusion for a longer period, you may initiate the request by electronic communication to Xhjili. The steps are as follows:
- The initial request triggers a 24-hour cooling-off period during which the account is disabled and no gambling activity is permitted.
- After cooling-off, Xhjili will present the available self-exclusion periods. You must confirm your chosen period by replying to the email. Each period is pre-defined and cannot be varied.
- If no reply is received within 24 hours of the period offer, the self-exclusion request will be considered withdrawn and the account will be reopened and confirmed by email.
- Upon activation of the self-exclusion, the account will be disabled and you will not be able to deposit or withdraw funds for the duration of the period. Upon expiry, the account is automatically reactivated.
Revocation and modification
Requests to revoke or modify any self-exclusion or time-out must be submitted in writing or by electronic notice. Xhjili will review such requests in its absolute discretion and may deny the request. During exclusion or time-out, promotional material will not be targeted to the customer, and reasonable steps will be taken to prevent outreach. Xhjili cannot guarantee prevention of activity from alternative accounts or misdirected communications that occur outside the Company's control.
Financial protections and limits
Players may impose spend, deposit, or time limits within the My Account area at any time. If any limit is exceeded, further activity related to that limit will be restricted. Revocation of limits requires written or electronic notice. Xhjili will consider such requests in its discretion. The Company will take reasonable steps to minimize promotional material reaching excluded players. The player acknowledges that continued play via alternate accounts or misdirected promotions is outside the Company's responsibility.
Data handling and privacy
Self-exclusion data will be processed in accordance with applicable data protection law. Records of self-exclusion requests will be retained for the duration of the exclusion and for a reasonable period thereafter for enforcement and compliance purposes.
Support and guidance
If you have concerns about gambling harm, you should seek appropriate professional help within your jurisdiction. Xhjili provides information about responsible gambling and support services relevant to the jurisdiction in which your account is registered.
Compliance
Underage gambling is strictly prohibited. This policy does not override applicable laws and regulatory self-exclusion requirements. Xhjili will comply with all applicable regulatory obligations and reporting requirements relating to self-exclusion.