Overview and Acceptance
These terms govern access to and use of the Xhjili online gambling platform. By registering an account, making a deposit, or engaging in any activity on the service, you acknowledge and accept these terms, our privacy policy, and any applicable bonus terms. If you do not agree, you must refrain from using the service.
Account Setup and Verification
- Eligibility for an Account: You must be at least eighteen (18) years old and legally capable of entering into binding agreements. Individuals subject to self-exclusion or under regulatory prohibition are not permitted to create or maintain an account.
- Registration: You shall provide accurate, complete, and current information during registration and promptly update it if changes occur. You are responsible for maintaining the confidentiality of your account credentials.
- Verification: We may require verification of identity, age, address, and payment methods. Acceptable documents include government-issued identification, proof of address, and evidence of payment method ownership. Accounts may be restricted or suspended pending verification results.
- Security: You must use strong, unique passwords and promptly notify us of any suspected unauthorized use. Where available, enable two-factor authentication or equivalent security features.
Compliance, Jurisdiction and Restricted Access
Access to the service may be restricted by applicable law or licensing conditions in your jurisdiction. You must not access or use the service from jurisdictions where online gambling is illegal or prohibited. We employ geolocation, device fingerprinting, and related controls to verify location and eligibility at all relevant times.
Bonuses, Promotions and Loyalty Policy
Promotions may be offered from time to time, including daily bonuses and loyalty rewards. Current promotions may include a daily bonus program and VIP cashback, with applicable caps and terms. The maximum bonus award under a single promotion may be limited to 2,000 CHF or EUR per promotional period. All bonuses are subject to the corresponding bonus terms, including eligibility, wagering requirements, time limits, and forfeiture conditions. Only eligible players may participate, and promotions may be withdrawn or modified at our sole discretion.
Payments, Deposits and Withdrawals
- We support deposits and withdrawals in the currencies offered by the platform and via approved payment methods. All methods are subject to verification and anti‑money‑laundering checks.
- Transactions are processed in accordance with stated timeframes and may be delayed for security checks or compliance review.
- Minimum and maximum transaction limits apply. Some methods may incur processing fees, which will be disclosed prior to completion of the transaction.
- Withdrawals may require additional verification before processing. We reserve the right to refuse or suspend payments in cases of suspected fraud or non-compliance.
Responsible Gambling and Safeguards
We promote responsible play and provide tools to help manage risk, including deposit limits, daily/monthly spend caps, self‑exclusion options, and cooling-off periods. If you believe you or someone you know may be developing problematic gambling behavior, access the self‑assessment resources and contact support for guidance and support services.
Privacy, Data Security and Your Rights
We collect and process personal data to operate the service, comply with legal obligations, and improve user experience. Data is protected by technical and organizational measures appropriate to the risk level. You have rights to access, rectify, erase, or restrict processing of your data, and you may lodge a complaint with the supervisory authority in your jurisdiction where applicable.
Affiliate Program and Marketing Compliance
Participation in any affiliate program is governed by separate terms. All communications and promotions must accurately disclose relationship with Xhjili and comply with applicable advertising and consumer protection laws. We reserve the right to suspend or terminate affiliate access for non‑compliant activity.
Prohibited Conduct and Compliance
- Fraud, collusion, and manipulation of games or promotions are strictly forbidden and may result in account termination, forfeiture of any winnings, and legal action.
- Attempting to evade verification, geolocation checks, or other security measures is prohibited.
- Use of the service for illegal activities or money laundering will be reported to the relevant authorities.
Support, Communications and Notices
For assistance, contact our support team at [email protected]. We may communicate account notices, changes to terms, and promotional information via in‑account messages, email, or other approved channels. You may opt out of non‑essential communications where permitted by applicable law.
Modifications to Terms
We may update these terms from time to time. Material changes will be notified to users in a reasonable manner and will take effect upon their stated publication date or through active continued use of the service. If you disagree with updated terms, you may terminate your access to and use of the service.
Governing Law and Dispute Resolution
These terms and your use of the service are governed by the laws of the licensing jurisdiction under which Xhjili operates. Disputes shall be resolved through the designated dispute resolution mechanism or courts with competent jurisdiction as applicable under the license and governing law.
Miscellaneous
If any provision is held invalid or unenforceable, the remaining provisions shall remain in full force and effect. No waiver of any term shall be effective unless in writing. The terms are personal to you and non‑transferable except with our consent.