Responsible Gambling at Xhjili
Xhjili is committed to promoting safe, responsible, and sustainable online gaming. This Responsible Gambling Policy describes the controls, safeguards, and support available to you when using Xhjili services. By accessing our platform you acknowledge and consent to comply with this policy as a condition of continued use. Xhjili may update this policy from time to time; material changes will be posted on-site with an effective date.
Eligibility, Identity Verification, and Location
Participation is limited to individuals aged 18 or older and to jurisdictions where online gambling is legal and permitted. You must complete identity verification (KYC) before engaging in real-money play. Xhjili may suspend or terminate accounts that fail verification, are suspected of evading verification, or operate outside permitted jurisdictions.
Self-Assessment and Monitoring
Players should regularly assess their gambling activity and adherence to self-imposed limits. If you notice adverse effects or that gambling negatively impacts your financial situation, relationships, or employment, you should take corrective action promptly and consider seeking professional help.
Self-Assessment Questions
- Are you spending more than you can afford on a regular basis?
- Do you borrow money to continue gambling?
- Do you gamble to escape from problems or to relieve negative emotions?
- Have you tried to cut back or regulate your gambling but found it difficult?
- Do you have trouble stopping gambling when you set a limit or time frame?
- Has gambling caused problems at work, in relationships, or with finances?
- Do you frequently chase losses in an attempt to win back what you have lost?
- Would others describe your gambling as out of control?
Limits and Time Management Tools
Xhjili provides built-in controls to help you manage gambling activity. In your account under Restrictions you may:
- Set a Daily Deposit Limit. Once set, the limit cannot be changed for 7 days.
- Configure a maximum session duration to help manage time spent on the platform.
- Freeze your account for a defined period: 1 day, 3 days, 1 week, 1 month, or 1 year. After the freeze, access resumes only after the specified period ends.
Self-Exclusion and Cooling-Off
You may request self-exclusion at any time for a temporary period or for an indefinite block. During self-exclusion: you will be blocked from logging into your Xhjili account and will not be eligible to place withdrawals or receive marketing communications. Available durations for temporary exclusion are 1 day, 3 days, 1 week, or 1 month. Permanent self-exclusion blocks future access with no automatic reactivation. After self-exclusion is enacted you may contact our Support Team to arrange withdrawal of any remaining balance in accordance with applicable law and policy. If a temporary exclusion expires, you may return to play subject to any applicable limits.
Withdrawals and Self-Exclusion
During active self-exclusion you will not be able to log in or withdraw funds. If you wish to withdraw remaining funds after self-exclusion, contact the Support Team to initiate the withdrawal process in line with our policy and legal requirements. Permanent self-exclusion may limit future access to the platform and preclude reactivation.
Marketing Communications
In connection with self-exclusion or protective measures, Xhjili will remove you from marketing lists and may restrict engagement with promotional offers during the exclusion period.
Support and External Resources
If you believe you may have a gambling problem or wish to discuss risk with a professional, you may contact recognized organizations such as GamCare, Gamblers Anonymous, or Gambling Therapy. Xhjili also provides in-platform support to assist with setting limits, initiating self-exclusion, or addressing concerns about your account.
Policy Administration
Last Updated: February 4, 2025. This Responsible Gambling Policy forms part of the Xhjili Terms and Conditions and should be read in conjunction with them. Xhjili reserves the right to amend this policy as required. For questions or to initiate protective measures, use the on-site Help Center or contact our Support Team.